Package Terms And Conditions

DEFINITIONS

• Clients means new and existing patients of Jointli;
• Participating Practice means a Jointli practice which is participating in Group Classes.

BOOKINGS & ATTENDANCE

• Rehab Packages are valid for 5 months from the date of purchase.
• Please be aware individual sessions and classes are on a first come first serve basis. To avoid disappointment, individual sessions and classes can be booked up to 12 weeks in advance.
• If you have not booked into an individual session or class, in order to avoid disappointment, please call to check that the therapist has availability.
• Practitioners reserve the right to restrict clients to a particular class type for safety reasons at their discretion. Practitioners reserve the right to turn clients away if they do not have the correct medical clearance.
• We ask patients to attend at the time of their booked appointment time.

PAYMENT

• To book into an individual session or class you must either have pre-purchased a rehabilitation package in your account or pay at the time of the appointment.
• Rehabilitation packs will expire 5 months from purchase. 
• Payment must be made upon or prior to attendance, no exceptions.
• Individual session or classes are not transferable to another individual and cannot under any circumstances be used by another person. If someone other than the person booked into the class arrives to use the class, they will be turned away from the class – or asked to purchase their own classes.
• Should you wish to cease your rehabilitation package at anytime, you may request a refund of the remaining funds and funds shall be released at Jointli’s earliest ability.

CANCELLATIONS

• At Jointli our class sizes are small and can fill quickly. All clients must adhere to our Cancellation Policy:
• We request cancellations be made more than 24 hours prior to your class beginning,
• If you cancel within 24 hours of your class you will forfeit that fee. We understand that sometimes unforeseeable circumstances can arise, but we have to be strict, fair and consistent with all clients, therefore, no exceptions will be made.
• Practitioners and classes are subject to change without notice. Jointli reserves the right to cancel classes if necessary.

CLIENT CODE OF CONDUCT In the practice, you agree to:

• Use all equipment with care and as instructed by the Practitioner;
• Respect and follow directions of the Practitioner at all times;
• Not disrupt the class or threaten the environment in any way; and
• Be respectful and courteous to other people in the class including the practitioner.

Jointli has the right to remove you from the class and not allow you to return to the practice (in which case you will be refunded the remainder of any credits) if in their opinion you breach the above. SAFETY & HYGIENE

• Patients must use the main entrance to the practice when entering or leaving the practice.
• If you are unwell or presenting with cold and flu symptoms, masks must be worn at all times within the practice.
• Practitioners may request the use of masks should they see fit during the individual or group class session.
• Fire exits, which are clearly marked, are there in the interests of safety and clients must not interfere with these exits for any reason.
• In the event of a fire, Clients are asked to make their way to the nearest available exit.

COMMUNICABLE DISEASE If you have contracted a communicable disease, please ensure you have clearance in writing from your doctor before attending your next class. This is for the safety and well-being of all our clients, staff and customers. ANIMAL POLICY No animals are allowed inside the Practice at any time. Jointli has the right to ask you to leave if you have brought an animal into the Practice. LIABILITY WAIVER By booking into a Jointli class you agree that:

• You have enrolled in a personalised health and fitness program offered by Sydney Multidisciplinary Knee Clinic trading as Jointli. You recognise that the program may involve physical activity including, but not limited to, muscle strength and endurance training, cardiovascular conditioning and training, and other various fitness activities.
• You acknowledge that your enrolment and subsequent participation is purely voluntary and in no way mandated by Jointli. You are not obligated to perform nor participate in any activity that you do not wish to do, and that it is your right to refuse such participation at any time during your training session. You understand that should you feel light-headed, faint, dizzy, nauseated, or experience pain or discomfort, you are to stop the activity.
• You are aware that there are significant risks involved in all aspects of physical training. These risks include, but are not limited to: falls which can result in serious injury or death; injury or death due to negligence on the part of yourself, or other people around you; injury or death due to improper use or failure of equipment; strains and sprains. You are aware that any of these above mentioned risks may result in serious injury or death to yourself.
• In consideration of your participation in this program, and use of the gym, You hereby release Jointli and its principals, agents, employees, trainers, and volunteers from any claims, demands, and causes of action as a result of your voluntary participation and enrollment.
• You fully understand that you may injure yourself as a result of your enrollment and subsequent participation in your program or in the gym, and you hereby release Jointli and its agents from any liability now or in the future for conditions or injuries that you may obtain. These conditions and injuries may include, but are not limited to, heart attacks, muscle strains, muscle pulls, muscle tears, broken bones, shin splints, heat prostration, trauma, anxiety, fears, injuries to knees, injuries to back, injuries to foot, or any other illness or soreness that you may incur, including death.
• Jointli is in no way responsible for the safekeeping of your personal belongings while you attend class;
• Jointli does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a Jointli staff member who will try and assist you.

Emergency Medical Services You give permission for Jointli staff to seek emergency medical services for you should you become injured or ill, with the understanding that you are responsible for any expense incurred. Terms & Conditions – Classes and individual sessions at Home Your Obligations

• Online individual sessions and classes are conducted at your own risk. It is your responsibility to create a safe and clear environment and only participate in Online sessions if you are fit and able to do so.
• You agree to comply with all directions and guidelines that are given to you through the Online individual session and Classes with respect to proper and safe participation.
• If you experience any faintness, shortness of breath, pain or dizziness, you must immediately stop all physical activity and seek medical advice before participating in Online individual session or classes again.

Intellectual Property

• All Online individual sessions or classes, content, photograph, videos and any other materials on the Website, our Instagram page or Facebook page remain the property of Jointli.
• All copyright, trademarks, design rights, patents and other intellectual property rights (whether registered or unregistered) in the Jointli belong to us.
• You must not reproduce, copy, share, sell, or deal with any of our Jointli materials without our express written permission.

Limitation of Liability

• Jointli accepts no responsibility for any injuries or damage that may occur to yourself and/or equipment used at home.
• You, your heirs, assigns or legal representatives fully release Jointli (and its associated entities, franchisees, patients, employees and contractors) from any claim, loss, damage or expense of any kind including in relation to personal injury, property damage/loss, or wrongful death, occurring during the home classes, whether caused by negligence or otherwise.
• Any liability in connection with the home individual sessions or classes under any statutory right (including any condition or warranty implied by law or any guarantee or other right under any statute) that cannot be excluded is limited to the resupply of the home class or the payment of the reasonable cost of same.
• You agree to indemnify and hold us harmless from all liabilities, claims, and expenses, including legal fees, that arise from your use or misuse of the Website, Jointli third party providers, Facebook page, Instagram page or your breach of these terms and conditions.