Privacy Policy

Updated 11th November 2025

Introduction

Jointli is committed to protecting the privacy and confidentiality of your personal and health information. This privacy policy explains how we collect, use, hold, and share your personal information, including health information, in accordance with legal requirements and best practices.

Why and When Your Consent is Necessary

When you register as a patient of Jointli, you provide consent for our practitioners and staff to access and use your personal information to provide you with quality healthcare. Only staff who need to see your personal information will have access to it. If your information is required for any purposes beyond your care, such as research or business activities, we will seek your additional consent.

What Personal Information We Collect

We collect personal information necessary to provide healthcare and manage our practice, including:

• Your full name, date of birth, addresses, and contact details
  
• Health information such as medical history, medications, allergies, immunizations, social and family history
  
• Medicare numbers and healthcare identifiers where applicable
  
• Health insurance and billing information
  
• Appointment and administrative details
  

How We Collect Your Personal Information

We collect your information:

• When you first register with Jointli through our staff or online forms
  
• During the provision of healthcare services and follow-ups
  
• Via communications you send us by email, phone, online appointments, or social media
  
• From other healthcare providers or third parties with your consent or as permitted by law

How We Use Your Personal Information

Your personal information may be used to:

• Provide and manage your medical treatment and care
  
• Manage appointments, billing, and administrative functions
  
• Comply with legal, regulatory, or professional requirements
  
• Share relevant information with other healthcare providers involved in your care
  
• Conduct quality improvement, research, and healthcare outcomes analysis (with your option to opt-out)
  
• Refer to specialists or other health services as part of coordinated care
  

Disclosure of Personal Information

We may disclose your information:

• To healthcare providers who are part of your care team
  
• To business partners who support our practice operations, bound by strict confidentiality and privacy obligations
  
• Where required or authorised by law (e.g., court orders, mandatory disease notifications)
  
• To lessen or prevent a serious threat to life, health, or public safety
  

We do not sell your personal information or share it for commercial marketing purposes without your express consent. You can opt out of any direct marketing communications at any time.

Storage and Security of Information

Jointli stores your information securely using industry-standard technology such as encrypted storage and secure communication protocols (e.g., TLS, HTTPS). Access to your information is limited to authorised staff and practitioners who require it to perform their duties. Physical records, if any, are securely stored in locked facilities.

Your Rights

You have the right to:

• Access your personal and health information held by Jointli, subject to some limited exceptions
  
• Request corrections or updates to your information if it is inaccurate or incomplete
  
• Withdraw or modify your consent regarding the use or disclosure of your information (subject to legal or contractual restrictions)
  
• Lodge a complaint about privacy concerns with Jointli or the Office of the Australian Information Commissioner (OAIC)
  

Privacy Complaints

If you have any concerns about how your information is handled, please contact Jointli's Practice Manager at:

• Email: manager@jointli.com.au
  
• Phone: 02 9131 8344
  
• Address: Jointli , Landmark Building, Level 2, 500 Pacific Hwy, St Leonards NSW 2065
  

We will respond promptly and work to resolve your concerns in accordance with privacy laws.

Changes to This Policy

Jointli may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify patients of any significant changes by posting updates on our website and at the practice. Continued use of our services constitutes acceptance of the updated policy.