Email Policy

Updated
February 8, 2026

Jointli recognises the practice team requires access to email and the internet to assist in the efficient and safe delivery of healthcare services to our patients. Jointli supports the right of staff and contractors to have access to reasonable personal use of the internet and email communications in the workplace using the devices and networks provided by the practice.

Purpose and objectives

This policy sets out guidelines for acceptable use of internet and email by the practice team, contractors and other staff of Jointli. Internet and email is provided primarily to assist the team to carry out their duties of employment.

Scope

This internet and email policy applies to the practice team, contractors and other staff of Jointli who access the internet and email on practice owned devices, including, but not limited to desktops in consulting rooms, treatment rooms, tearoom, on the front desk and in the practice manager’s room. It also includes personal phones, laptops, iPads and desktops when logged into the remote desktop. These devices are all used for staff to perform their everyday tasks.

Use of the internet by the practice team, contractors and other staff is permitted and encouraged where this supports the goals and objectives of Jointli. Access to the internet is a privilege and the practice team, contractors and other staff must adhere to this policy.

Violation of these policies could result in disciplinary and / or legal action up to and including termination of employment or contract and members of the practice team, contractors or other staff being held personally liable for damages caused by any violations of this policy.

All employees are required to confirm they have understood and agree to abide by this email and internet policy.

Policy content

The practice team, contractors and other staff may use the internet and email access provided by Jointli for:

any work and work-related purposes.
limited personal use.
more extended personal use under specific circumstances (see below).

Limited personal use of email and internet

Limited personal use is permitted where it is:

infrequent and brief use.
does not interfere with the duties of the practice team, contractors and other staff.
does not interfere with the operation of Jointli.
does not compromise the security of Jointli.
does not impact on the electronic storage capacity of Jointli.
does not decrease the general practice network performance of Jointli. E.g., large email attachments can decrease system performance and potentially cause system outages.
does not incur any additional expense for Jointli.
does not violate any legislation.
does not compromise any confidentiality requirements of Jointli.

Examples of what could be considered reasonable personal include:

conducting a brief online bank transaction.
paying a bill.
sending a brief personal email.

Unacceptable internet and email use

The practice team, contractors and other staff may not use internet or email access provided by Jointli to:

create or exchange messages that are offensive, harassing, obscene or threatening.
visit web sites containing objectionable (including pornographic) or criminal material.
exchange any confidential or sensitive information held by Jointli.
create, store or exchange information in violation of copyright laws.
use internet-enabled activities such as gambling, gaming, conducting a business or conducting illegal activities.
create or exchange advertisements, solicitations, chain letters and other unsolicited or bulk email.
play electronic or online games during work time..

Jointli Website

Jointli has a website to communicate to patient’s important information about Jointli.

It is the responsibility of the Practice Manager to update Jointli website on an as-needed basis.

Jointli website can be accessed using the following link: www.jointli.com.au.

The website is continually monitored to ensure it is kept current and up to date. It contains the minimum information required.

The website also offers an enquiry form which is meant for general enquiries about the practice. This form is not to be used for making appointment. Users are encouraged to call or use Cliniko booking function via the BOOK NOW button.

Policy review statement

This policy will be reviewed regularly to ensure it reflects the current processes and procedures of Jointli and current legislation requirements.

We may modify this policy at any time, at our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review this policy.

We will notify patients of any significant changes by posting updates on our website and at the practice. Continued use of our services constitutes acceptance of the updated policy.

If you have any questions or concerns at any time about our policies please contact us at manager@jointli.com.au and we will respond within 48 business hours.